Analysis and Tracking "Top Box"

The following will explain the "top box" scoring method, which was used to analyze the results. The "top box" score is the percentage of respondents that answered with a 9 or 10 for a given question, based on a ten-point scale.

Using a 1 to 10 scale, with 1 meaning "not satisfied at all" and "10" very satisfied, how satisfied or dissatisfied are you with The MAHARRIS Group overall?

Overall satisfaction

Using a 1 to 10 scale, with 1 meaning "very poor" and "10" meaning "excellent." How would you rate The MAHARRIS Group on:

Safety of its drivers while performing duties
MAHARRIS' adherence to your company's procedures
MAHARRIS' adherence to your company's procedures
Provides reliable and high quality service
Provides staffing coverage to meets customers needs
MAHARRIS management proactively offers solutions that meet customers needs
Management understands and is knowledgeable about your business